Return Policy

If something isn't right, you can send back eligible items within 7 days of delivery for a refund or exchange. We confirm every order before dispatch, so problems are uncommon, but when one happens we will sort it out.

An item qualifies when all of these are true:

• You request the return within 7 days of delivery.
• It is unused and in the condition you received it.
• It is in its original packaging with tags and accessories.
• You can share your order number or receipt.

For hygiene and safety, these are not returnable unless they arrive damaged or faulty:

• Socks, innerwear and other personal apparel.
• Gym and fitness equipment that has been used or assembled.
• Personalised or made-to-order items.
• Sale items marked as final at checkout.
• Supplements and consumables once opened.

It only takes a minute:

• Message us on WhatsApp or email with your order number and the reason.
• We check eligibility and send pickup or drop-off details.
• Pack the item securely in its original box.
• Hand it to our courier or drop it at the address we give you.

Once your return arrives and passes inspection, we confirm the result. Approved refunds are processed within 5–7 business days.

• Online payments: returned to the original payment method.
• Cash on Delivery: sent by bank transfer, EasyPaisa or JazzCash to the account you share.
• Delivery charges are not refunded unless the return is due to our mistake.

Need a different size or model? Tell us when you request the return. Exchanges depend on stock; if the item isn't available we'll offer a refund or store credit instead.

If your order arrives damaged, faulty or not what you ordered, contact us within 48 hours with photos. We'll arrange a replacement or a full refund, shipping included, at no cost to you.

For change-of-mind returns, the customer covers return shipping. If the item was damaged, faulty or incorrect, Shopsolicious covers it in full.